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Discussions Main Page > Software > Software Updates > software updater doesn't recognize my 6300 even though it did last time.

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software updater doesn't recognize my 6300 even though it did last time.
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pavilion_alex
Counsellor
Posts: 77

pavilion_alex

Greece 5800XM RM-356 0573762 V31.0.101

Message 1 of 9

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a few weeks before i tried to see if there is any new firmware for my 6300 using a regular non nokia usb cable and i had no problem at all. but now the software updater application tells me the connected phone is no recognized and no supported, and also i get a message that pc suite doesn't recognize my mobile phone(this is wrong because pc suite works perfectly fine). i unistalled everything from nokia (pc suite, software updater, regisrty entries etc). but the problem remains what can i do to solve it?
also what is a branded phone?
 

for those who want the truth revealed open their hearts and secrets unseal from now until its now again from now which the memories end for those who are now in this house only truth will be heard from their mouths
1
Kudos!
20-Jan-2008 11:36 AM  
     
Re: software updater doesn't recognize my 6300 even though it did last time.
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manta Mobile Guru
Mobile Guru
Posts: 3725

manta

Finland

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branded phone means it is locked to be used with one operators SIM card only and most likely it also has a software in it that is tuned by the operator and/or NOkia to e used in that operators phones only.

Thus in softwre updater you will find pure Nokia software versions and then branded versions and you cannot mix them.


YOu can try to recover the USB problems by exiting PC Suite (Open Suite - File Exit)

Finding COnnection Manager in PC Suite - Settings and untick and retick the usb alternative

Take batter out from you phone for a moment and then restart it.

Any of this making any difference ?
Kudos!
20-Jan-2008 02:26 PM  
     
Re: software updater doesn't recognize my 6300 even though it did last time.
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pavilion_alex
Counsellor
Posts: 77

pavilion_alex

Greece 5800XM RM-356 0573762 V31.0.101

Message 3 of 9

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sorry but i didn't help. my phone isn't branded. should i take it to a nokia care point store?
 

for those who want the truth revealed open their hearts and secrets unseal from now until its now again from now which the memories end for those who are now in this house only truth will be heard from their mouths
Kudos!
20-Jan-2008 06:30 PM  
     
Re: software updater doesn't recognize my 6300 even though it did last time.
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peking97
Contributor
Posts: 7

peking97

Message 4 of 9

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I'm having a similar problem with mine.
PC Suite recognises my 6300 but NSU does not even though it has done in the past!?
Any suggestions?
Kudos!
20-Jan-2008 08:37 PM  
     
Re: software updater doesn't recognize my 6300 even though it did last time.
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bjarnewarming
Visitor
Posts: 1

bjarnewarming

Denmark

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Hi,
I have similar problem. PC suite recognizes the phone and is able to synchronize etc.
NSU can't recognize the phone, and when I type in the device product code (0549503) on this page (http://europe.nokia.com/A4577224) I get the following error message : "Sorry, there is no software available for your product code Please Enter Valid Product Code. "
I have successfully updated the phone before!

I have even tried with other device product codes for the 6300, with the same result.

Have Nokia disabled updates for the 6300?

Anybody have any suggestions, or heard anything from Nokia regarding this?
 

Nokia 6300
2
Kudos!
21-Jan-2008 11:17 AM  
     
Re: software updater doesn't recognize my 6300 even though it did last time.
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orlic_
Visitor
Posts: 1

orlic_

Message 6 of 9

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Jeah, the same problem here..
1
Kudos!
21-Jan-2008 11:56 AM  
     
Re: software updater doesn't recognize my 6300 even though it did last time.
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mccbleue Mobile Guru
Mobile Guru
Posts: 3171

mccbleue

Bruxelles / Brabant, Belgium

Message 7 of 9

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The 6300 is temporarily withdrawn from NSU whilst they resolve a technical issue according to Nokia Care here in Belgium.

This issue is currently also affecting 3109, 3110, 5200 and 5300 that I know of.
7
Kudos!
21-Jan-2008 12:07 PM  
     
Re: software updater doesn't recognize my 6300 even though it did last time.
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satirino
New User
Posts: 1



Message 8 of 9

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21-Jan-2008 12:07 PM
mccbleue wrote:
The 6300 is temporarily withdrawn from NSU whilst they resolve a technical issue according to Nokia Care here in Belgium.

This issue is currently also affecting 3109, 3110, 5200 and 5300 that I know of.

and does Nokia give us an idea when this problem will be solved ? Indeed, why don't we get a message saying that NSU is not available ? This would save us fighting with the thing for ages...
Kudos!
03-Feb-2008 07:51 PM  
     
Re: software updater doesn't recognize my 6300 even though it did last time.
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jonassmith
Counsellor
Posts: 70



Cardiff UK

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try uninstalling everything and then run a reg clean, then reload your software starting with the NSU and it is advisable to get the latest version as nokia have now released a new batch of s/w updates, this may resolve your issue if not you can always have the update done at a nokia care point, it is advisable to make a backup of data 1st tho

hope this helps

:smileyhappy:
 

NokIA 5310XM V5.81 - 06-02-08 - RM-303 - 8GB microSD
1
Kudos!
06-Feb-2008 10:59 AM  
     
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